Last Updated: Jul 27, 2021     Views: 25

Problem: I can't access the page/open/load the article.

Possible solutions:

  • You need to start at the Library's website, for example by using the Library’s search tool or going to Databases A-ZJournals A-Z or a research guide. It is not possible to go directly to the service via a search engine or by typing the address in the address field of your browser.
     
  • Delete cookies and cache in your browser.
     
  • Try another browser.
     
  • Make sure the Library has access to the journal. Search for the name of the journal in Journals A-Z and see which issues/volumes we have access to. Be careful with spelling.

 

  • If accessing the article via the search tool does not work, try looking up the journal in Journals A-Z instead, follow the link to the journal and then find the article there.

 

  • Try logging into the Staff Portal or Student Portal to see if you have entered the correct password (User ID + Password A). There is no connection that allows you to access e-resources after logging in there, but it is the same credentials, so if you can't access this either, something is wrong with your login.

 

Problem: I can't access the Library's e-resources even though I've logged in to the Student Portal or/Staff portal

Answer: There is no connection between the Library’s resources and the Student Portal/Staff portal. Instead, you log in after following the link taking you to the article.

 

Problem: The link takes me to journal instead of the article

Solution: "Browse" to the correct issue or use the search function on the page if one is available.

 

Problem: Error message "You are trying to reach a page that only Uppsala University staff and students have access to"

Solution: Contact the head of department or equivalent at your institution regarding access decisions. 

 

If none of solutions work, please contact us via phone or e-mail.